To support the digitization and technological transformation of tax services, the Malaysian Inland Revenue Board (HASiL) announced that starting from September 1, 2023, the mandatory use of electronic services (e-Perkhidmatan) will be phased in. This means that, to better serve the people, tax affairs will become more digitized and convenient. 

IRB will progressively enforce the use of online tax services provided by the MyTax website platform for taxpayers. This reform aims to strengthen the digital service delivery system, ensuring taxpayers can easily and efficiently manage their tax affairs. 

The Malaysian government has been committed to enhancing the quality of online services, and this initiative is an important step towards that goal. The current service model will gradually transition to comprehensive online services, where all aspects related to taxation, including applications, submissions, payments, changes, and even information inquiries, will be conducted online. 

The following is a list of electronic services that will be progressively enforced starting from September 1, 2023: 

Application for Taxpayer Identification Number (TIN) 

1. E-Daftar: This application allows taxpayers to apply for Taxpayer Identification Number (TIN) online 

Applying for PIN (Registering for the first online tax filing login account on MyTax) 

1. e-KYC: This feature allows taxpayers to apply for digital certificates through the MyTax mobile application. Taxpayers need to match a photo from their MyKad/passport with a selfie to verify their identity online.  
2. e-CP55D: This feature allows taxpayers  to apply for a digital certificate through a desktop or laptop computer via the MyTax web portal. 

Taxpayer Information Update 

Application and Appeal 

1. e-BNT Syarikat: This application allows company taxpayers to submit revised income tax returns online. 
2. e-Residence: This application also provides taxpayers with the ability to apply online for a Certificate of Residency (STM) in Malaysia. This certificate confirms their status as Malaysian residents, preventing double taxation on the same income, and enabling application for other benefits under double taxation agreements. 
3. e-SPC (Individu): This application allows employers to apply online for a Tax Clearance Letter for employees. 
4. e-SPC (Syarikat, Perkongsian Liabiliti Terhad dan Entiti Labuan): This application allows companies, limited liability partnerships (LLP), and Labuan entities to apply online for a Tax Clearance Letter. 

This initiative is not only part of HASiL's efforts to promote digitization but also a concrete manifestation of HASiL's drive for Awareness, Education, and Service (A.E.S.) elements. Taxpayers are encouraged to adopt E2E services for all transactions, including using online payment methods for payments. This way, all transactions become more secure and orderly. 

As part of the government's efforts to digitize services, e-invoicing has emerged as a key initiative. Many business owners are confused and uncertain about e-invoice policies, unsure of how to begin transitioning their transactions to the e-invoicing system. If you're one of them, you shouldn't miss the FREE physical tax sharing " e-Invoicing for SMEs: From Mystery to Mastery " hosted by YYC.